Privacy Notice
All personal information
supplied by you, whether voluntarily or mandatory, will be recorded and
processed regardless of form or medium in which the information is
supplied. We have a strong commitment to respecting concerns regarding
privacy and will process all personal information in accordance with the
provisions set out hereunder.
Collecting Personal
Information:
We endeavor to collection and
process information which has been collected directly from you.
We collect the following
information:
1. names;
2.
billing addresses;
3.
banking details;
4.
email addresses;
5.
contact numbers;
6.
version of web browser;
7.
IP address;
8.
cookie information;
We collect personal information
in order to liaise with you telephonically, via email and or our website
so that we may:
1.
respond to any query or comment received from you;
2.
inform you of new services;
3.
enable us to process, validate and verify information and
requests for the supply of services;
4.
for the purposes for which you specifically provided the
information; and
5.
generally to improve your experience on our website.
Minors:
We do not intentionally collect
personal information from minor children. If you are the parent or
guardian and believe your minor child has provided us with personal
information, please contact us at the address below to request the
deletion thereof.
Processing of Information:
We will share your personal
information:
1.
in order to comply with applicable law or with legal process
served on our company;
2.
in order to protect and defend the rights or property of our
company; and
3.
with employees and/or third parties who
assist us in providing services to you and thus require your personal
information in order to render a
proper and efficient service. We will ensure that all
such employees and third party service providers, having access to your
personal
information, are bound by confidentiality agreements.
In accordance with the
provisions of the Protection of Personal Information Act (POPIA), we
process personal information where:
1.
it is necessary to
carry out actions for the conclusion or performance of a contract to
which the data subject is a party;
2.
the processing complies
with an obligation imposed by law on the business;
3.
the processing protects a
legitimate interest of the data subject;
4.
the processing is
necessary for the proper performance of a public law duty by
the business; or
5.
the processing is necessary for pursuing the
legitimate interests of the business or of a third party to
whom the information is supplied.
Collection of Information by
“Cookies”
You are aware that information
and data is automatically collected through the standard operation of
the Internet servers and through the use of "cookies." "Cookies" are
small text files a website can use to recognise repeat users, facilitate
the user's ongoing access to and use of the website and allow a website
to track usage behavior and compile aggregate data that will allow
content improvements and targeted advertising. Cookies are not programs
that come onto your system and damage files. Generally, cookies work by
assigning a unique number to you that has no meaning outside the
assigning site. If you do not want information collected through the use
of cookies, there is a simple procedure in most browsers that allows you
to deny or accept the cookie feature; however, you should note that
cookies may be necessary to provide you with certain features (e.g.,
customized delivery of information) available on our Websites.
Security Measures:
We will:
1.
treat your personal information as strictly confidential;
2.
take appropriate technical and organizational measures to ensure
that your personal information is kept secure and is protected against
un-authorised
or unlawful processing, accidental loss, destruction or damage,
alteration, disclosure or access;
3.
promptly notify you if we become aware of any unauthorised use,
disclosure or processing of your personal information; and
4.
provide you with reasonable evidence of our compliance with our
obligations under this policy on reasonable request.
Retention:
We will not retain your personal information
longer than the period for which it was originally required, unless we
are required by law to do so, or you consent to us retaining such
information for a longer period.
Selling Personal Information:
We do not sell the information and will only share same with service providers as set out herein.
Your rights:
You have the right at any time
to:
1.
access your personal data
by sending a written request to our Information Officer who’s
contact details are set out below. We may charge
you a fee for this service.
2.
request us to correct or
supplement any of your personal data which we will undertake as soon
as practicable.
3.
request the return or destruction of Personal Information.
We will consider your request in light of any other laws or regulations
prohibiting us from destroying your personal data;
and
4.
lodge a complaint with the company.
Trans border Flow of Information:
We may transfer your information outside South African borders for retention purposes and/or if our service provider/s are cross border or uses cross boarder systems. We will only share your information with service providers who have comparable privacy policies in place.
Changes:
We may update this privacy
notice from time to time in order to reflect, for example, changes to
our practices or for other operational, legal, or regulatory reasons.
Contact:
For more information about our
privacy practices, if you have questions, or if you would like to lodge
a complaint, please contact the Information Officer, in writing, via
e-mail at dee@conveyco.co.za
If you are not satisfied with
our response to your complaint, you have the right to lodge your
complaint with:
THE INFORMATION REGULATOR
(SOUTH AFRICA) SITUATE AT: JD HOUSE, 27 STIEMENS STREET, BRAAMFONTEIN,
JOHANNESBURG, 2001.
COMPLAINTS:
POPIAComplaints.IR@justice.gov.za
GENERAL QUERIES:
inforeg@justice.gov.za